Sign language interpretation is available at our stores through an on-demand video service, instantly and at no cost to you. From setting up your device to recovering your Apple ID to replacing a screen, Genius Support has you covered. If you have any questions, or can’t find an official Apple dealer or technician near you, let is know in the comments below and we’ll try to help. Or in a one-on-one session at an Apple Store. This is how to find a certified MacBook or Apple repair dealer near to you to get your Mac or any other Apple device working again. If you choose Chat or Bring in for Repair, you’ll also need to have an Apple ID and password ready. Note that if you want to Schedule a Call, you need to have your Mac serial number handy which you can find by going to the Apple logo in the top left of your screen and selecting “About This Mac”. If no solution can be found, only then will it let you book an appointment to see a repair technician. It used to be possible to select “Service Requests & Troubleshooting” to book an appointment but now you have to go through a series of online solutions and suggestions first. Whichever option you try, it will try to auto-solve your problem online first by taking you through some steps and suggestions. If it’s a hardware issue, click on Set up a repair. If you’ve got a Software issue click on Connect Now. To make an appointment online, scroll down the page to see a section for “Genius Bar and Support”. You can simply call to make an appointment for a Mac Service or Repair or you can make an appointment online. You’ll then be taken to the Store page where you’ll see a picture of the store, opening hours, address, phone number and a link for driving directions.Click on one of the Apple Authorized Service Providers and click on View Store Details. It used to be possible at this stage to make an appointment directly but it now tries to solve your problem online before it will allow you to schedule an appointment at a Genius Bar. ![]() Apple has slightly changed the way to make an appointment at a Genius Bar.Premium means it’s an Apple Premium Reseller and is officially affiliated and authorized by Apple. Apple Store means that it’s an official Apple store. Click on one to reveal the exact address, telephone number and website. Click “Go” and you’ll then see a map with the AASP’s closest to you. ![]() This will try to solve your problem online and ask you to sign-in with your Apple ID before it will finally reveal which repair store is closest to you. If you click on Service, it takes much longer to find a Service provider near you because it takes you to Apple Online Support.
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